Frequently Asked Questions (FAQ)
General Information FAQ
Is Acha Games Licensed in Pakistan?
Yes, Acha Games is a legal online gaming site in Pakistan.
When Was Acha Games Founded?
Acha Games was established in 2024.
What is the Welcome Bonus at Acha Games?
Acha Games offers an attractive welcome bonus for new users. Details can be found on our website.
How to Deposit at Acha Games?
Depositing at Acha Games is simple. Just go to the deposit section, select your preferred payment method, enter the amount, and follow the steps to complete the transaction.
Registration Process FAQ
How do I sign up for Acha Games?
Go to our official website or download the mobile app, click on ‘Sign-Up’ or ‘Register’, complete the registration form, agree to the Terms of Service, and finish signing up. Then, you can log in to your new account.
What do I need to register at Acha Games?
You need to be at least 18 years old and can only have one account. You must also give your real personal information. Using old, fake, or made-up information is not allowed.
Bonuses and Promotions FAQ
How does the first deposit bonus work at Acha Games?
When you add money for the first time, you get a bonus that depends on how much you deposit. The bonus can be anything from 100 to 100,000 PKR.
What is the Recommendation Code and how do I use it?
The Recommendation Code is needed when you sign up. We Acha Games provide their own link for new players. You can just proceed to register and the link will be given to you in default.
Legal and Account Issues FAQ
Is it legal to sign up for Acha Games?
Yes, it’s entirely legal because we are officially recognized for online gaming in Pakistan.
Can I make more than one account?
No, you’re allowed just one personal account. Having more could result in your account being removed.
Why am I having trouble signing up?
This might be because of location-based rules. For help, get in touch with our support team, available all day, every day.
Technical Support and Troubleshooting FAQ
How do I reset my password at Acha Games?
Go to the Acha Games website, log into your account, and ask for password help through live chat with customer service.
Can I play Acha Games on my computer?
Yes, Acha Games is available for computer users, featuring better graphics and an easy-to-use interface.
What should I do if I have problems playing Acha Games on my computer?
Check our FAQ section, look for tips in community forums, or get in touch with our customer service for help.
What common technical problems do Acha Games players have?
Players often report the app crashing, the website loading slowly, and issues when making payments.
How can I fix login issues with my Acha Games account?
Keep your account details up to date, consider using a dependable password manager, and reach out to customer support if you’re still having trouble logging in.
What should I do to stay safe while playing Acha Games?
Always use safe internet connections, change your passwords often, don’t use public Wi-Fi for making payments, and adjust your privacy settings carefully.
Responsible Gaming FAQ
What steps can I take to play Acha Games responsibly?
Decide on a budget for how much time and money you want to spend on gaming, and stick to it to keep gaming a fun and worry-free activity.
Customer Support and Communication FAQ
How fast does Acha Games reply to customer emails?
We aim to answer all emails within 24 hours, but often we reply faster, depending on how many people are getting in touch.
How can I contact Acha Games Customer Support?
You have a few options to reach us:
- Email: We’ll get back to you within 24 hours.
- Live Chat: For instant help, our live chat is available around the clock on our website.
Is Acha Games' Telegram support available after business hours?
No, Telegram support is only during business hours. But, our email and live chat services are always available.
Is the live chat feature always on?
Yes, our live chat support is ready 24/7 on our website.
Can I reach out to support through the Acha Games mobile app?
Yes, you can contact our Support team via the mobile app. There’s a “Contact Us” section with a form, FAQs, tutorials, and live chat.
What language should I use to talk to the Acha Games support team?
Our customer service mainly uses English.
Will Acha Games support help with questions about how to play or the rules?
Yes! We’re here to answer any questions you have about how to play, technical stuff, or the rules of betting.
Recharge Issues FAQ
What should I do if I can't add money to my account?
If adding money doesn’t work, try another payment method or bank. Make sure there’s enough money in your account for the transaction.
What if my added money doesn't show up in my account?
If you don’t see your money in your game account after 5 minutes, talk to our live chat support and show them your payment proof for help.
Withdrawal Issues FAQ
What happens if I put in wrong bank info for taking money out?
An error message about wrong bank details means we couldn’t send the money to your bank. Please give the correct bank info to our live chat support to fix the problem and try taking money out again.
What should I do if I don't get my money in my bank after taking it out successfully from the game?
If the money hasn’t arrived in 3 days after a successful game withdrawal, show our live chat a PDF of your bank statement and a video of the bank statement. We’ll check the withdrawal for any wrongdoings.
What if my withdrawal doesn't work?
If taking money out doesn’t work, tell our live chat your game ID and phone number so they can look for any bank or game account issues.
What should I do if taking money out is taking too long?
First, make sure your bank isn’t causing the delay. If all is good with your bank, ask our live chat to check if there’s a problem with your game account.
